Thank you for buying from Paul Schwer t/a Slow Paul Publishing. This page explains how we deliver your book and how to cancel or return it. It does not affect your statutory rights.
1. Delivery
Dispatch
- Orders are dispatched within 2 working days (excluding weekends and UK bank holidays), and often sooner.
- We will email you to confirm dispatch. Tracking is not offered.
- We will deliver within 30 days of your order unless we agree otherwise with you.
Delivery options and prices
You choose the delivery service on the checkout page.
| Service | Books per order | Cost | Typical delivery after dispatch |
|---|---|---|---|
| Royal Mail 2nd Class | Up to 2 | £2.20 | 2–3 working days |
| Royal Mail 1st Class | Up to 4 | £3.50 | 1–2 working days |
| International, or more than 4 books | Any | By arrangement | Please contact us before ordering |
Delivery times are Royal Mail's usual times and are not guaranteed. If the delivery service you choose does not cover the number of books you order, we will email you before dispatch.
International orders: we deliver to most countries by arrangement. Please contact us before ordering for a quote. You are responsible for any customs duties or import taxes in your country.
2. Cancelling your order
Under the Consumer Contracts Regulations 2013 you may cancel your order for any reason within 14 days of the day you (or someone you nominate) receive the book.
How to cancel and return a book
- Tell us. Email hello@slowpaulpublishing.co.uk within 14 days of receiving the book, giving your name and order details and saying that you wish to cancel.
- Post the book back within 14 days of telling us, to the return address below. Please pack it carefully and keep your proof of postage.
- Claim your postage. Send us a photo or scan of your proof of postage. We reimburse return postage up to £3.50 (the 1st Class rate).
Return address
Slow Paul Publishing Returns6 Durban Mews, Trimley St Martin,
Felixstowe, Suffolk IP11 0AD
United Kingdom
Condition of returned books
You may open and look through the book as you would in a bookshop. If it comes back damaged by handling beyond that (for example a creased spine, or folded, torn or marked pages), we may reduce your refund to reflect the loss in value.
3. Refunds
- We refund you within 14 days of receiving the returned book, or of receiving your proof of return postage if that comes first.
- Your refund includes the price of the book and the original standard delivery charge, plus your return postage up to £3.50.
- Refunds are made to the card or payment method you used, through Stripe.
4. Signed and personalised copies
- Signed copies chosen at checkout can be cancelled and returned as normal.
- Personalised copies — with a dedication or message written at your request, arranged with us before you order — are made to your specification and cannot be cancelled or returned unless faulty (Consumer Contracts Regulations 2013, regulation 28(1)(b)).
5. Damaged, lost or faulty books
- Damaged or faulty: if your book arrives damaged, misprinted or faulty, or we sent the wrong item, email us with your order details and, if possible, a photo. We will send a replacement or give you a full refund, and pay the full cost of any return postage. This applies to personalised copies too.
- Lost in the post: the book remains our responsibility until it reaches you. If it has not arrived within the expected time, please contact us and we will send a replacement or refund you.
6. Questions
Email hello@slowpaulpublishing.co.uk or use our contact form. See also our Terms & Conditions.